How to restart a frozen ipod

To reset an iPod with a Click Wheel, including:

• Fifth Generation iPod (also known as iPod with video)
• iPod nano
• iPod with color display (iPod photo)
• iPod (Click Wheel)
• iPod mini
• iPod mini (Second Generation)

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
   
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
   
2. Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, about 6 to 10 seconds. You may need to repeat this step.
   

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

If you are still unable to reset your iPod, use only one finger from one hand to press the Select button, and one finger from the other hand to press the Menu button.

When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

iPod not responding

If your iPod does not respond to these steps, see additional steps in the "iPod troubleshooting basics and service FAQ".